Fig Out, driven by the strength of the Coguasimales BPO Group, redefines customer service management in the United States. We specialize in comprehensive contact center solutions, combining the latest technology with the warmth and efficiency of a highly trained team. Our personalized approach allows us to design tailored strategies, optimizing each interaction and exceeding our clients’ expectations. 

Mission

We provide innovative and strategic solutions that optimize operations, improve asset recovery, and enhance the customer experience. We are committed to efficiency and continuous evolution, establishing ourselves as key partners in the modernization of contact centers and financial management. 

Vision

To be the leading company in Latin America in Contact Center solutions and portfolio management, recognized for our innovation, operational excellence, and focus on customer experience. We aim to transform the industry with advanced technology, artificial intelligence, and flexible service models, driving efficiency and sustainable growth for our clients. 

Strategic Objetives

  • Strengthen the efficiency of our processes through agile methodologies and cutting-edge technologies, ensuring high service standards, SLA compliance, and scalability in our operations. 
  • Develop customer-centric service strategies with advanced analytics tools and omnichannel models that optimize interactions and foster customer loyalty, while promoting sustainable and responsible business practices. 
  • Expand our presence in strategic sectors and new geographies, diversifying our service offerings and adapting to the changing needs of the global market.